Privacy Policy

Overview

Xclusive Touch LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting any information you share with us. This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you visit our website, request quotes, communicate with us, or book appointment-only auto detailing services at our studio in Beachwood, New Jersey.

Information We Collect

We may collect personal and non-personal information from you in a variety of ways, including:

• Website Visitors: IP address, browser type, device information, pages viewed, and time spent on our website through analytics and cookies.
• Quote Requests: Name, phone number, email address, vehicle information, and any photos you upload or text to us for estimate purposes.
• Phone Calls & Text Messages: Phone number, call logs, message content, and timestamps when you contact us by voice or SMS.
• Emails: Email address, message content, and any attachments you send to our business email.
• Appointment Requests: Contact details, preferred dates, service selections, and any special instructions you provide.
• Uploaded Photos: Images of your vehicle sent via text, email, or any digital channel for quote and service assessment purposes.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and provide accurate, personalized estimates.
• Schedule, confirm, and manage appointment-only detailing services.
• Communicate with you about your vehicle, services, or any changes to your appointment.
• Improve our website, services, and customer experience through analytics.
• Send promotional offers, discounts, service reminders, and marketing communications — only with your consent.
• Comply with legal obligations and protect our business interests.

SMS and Text Messaging Consent

By providing your mobile phone number and texting photos or messages to Xclusive Touch LLC, you consent to receive text messages from us regarding quotes, appointment confirmations, service updates, and occasional promotional offers.

Message and data rates may apply. You can opt out of promotional text messages at any time by replying STOP or by contacting us directly. For help, reply HELP or call us at the studio.

Even if you opt out of promotional texts, we may still send you transactional messages related to appointments or services you have requested.

Email Communication & Marketing

With your consent, we may send you emails about new services, seasonal promotions, referral discounts, and studio updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional email or by emailing us directly. We will process your request promptly.

Cookies & Analytics

Our website may use cookies and similar tracking technologies to analyze traffic, understand user behavior, and improve site performance. This data is generally anonymized and used in aggregate. You can control cookie preferences through your browser settings.

Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share information only with trusted service providers who assist us in operating our business, provided they agree to keep the information confidential.

Your Rights & Opt-Out

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing emails and promotional text messages.
• Request that we limit the use of your data for certain purposes.
• Ask questions about how your information is handled.

To exercise any of these rights, contact us directly using the information on our Contact page.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out through the contact methods listed on our website.